Given the choice you will face when taking out a mortgage, doesn’t it make sense to seek professional advice on possibly the biggest financial commitment you are ever likely to make?

We firmly believe in the benefit of professional advice and our advisers are trained to a very high standard. mortgages@mark gregory is an appointed representative of Intrinsic Mortgage Planning Limited who advise on over 100,000 mortgages each year. We work closely with a panel of major UK lenders to provide a wide choice of products, including some which are designed exclusively for our customers. We continually review all new mortgage products that lenders bring to the market, and you can get details of which lenders are on our panel by browsing our lenders page, or by speaking to one of our mortgage advisors.

mortgages@mark gregory will provide you with professional advice and a recommendation. In addition to finding the right mortgage, we can also help you in other areas associated with buying your home, including ways to repay your mortgage, unemployment cover, and building & contents insurance.

The Intrinsic literature provided by us contains important information that you should read betore entering into a mortgage, and we are happy to answer any questions not covered in the literature provided. Please contact your Adviser if you would like any Intrinsic literature in large print, Braille or on audio tape or CD.

Complaints

If the complaint is about the advice you receive from your adviser, you should write to:
Compliance Department, Intrinsic Mortgage Planning Ltd, Wakefield House, Pipers Way, Swindon, SN3 1SA.
Telephone: 01793 647400.

You can get details of our complaints handling process on request. We may record or monitor calls to improve our service.

If you remain dissatisfied, you should write to:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
Telephone: 0845 080 1800, Email: enquiries@financial-ombudsman.org.uk.

If the complaint is about the lender, in the first instance you should write to or telephone the Chief Executive at their registered offices - details will be in their Terms and Conditions. They will advise you of the procedure to follow.

Data Protection Access

Under the Data Protection Act 1998 you have a right to access your personal records as defined in the Act. Copies of your application and related documents will be held by your adviser as part of their records.

Further information is available from:
Compliance Department, Intrinsic Mortgage Planning Ltd, Wakefield House, Pipers Way, Swindon, SN3 1SA.
Telephone: 01793 647400.